Customer Guide

Discover unique headwear from millinery creatives.
8 articles

What is Hatporium?

Hatporium is an online marketplace for creative millinery. A hat lover's destination for original headwear.

Do I have to sign up?

You are able to search anytime. However to buy on Hatporium you must join to access features including Favourites and Ask A Question. If you don't have an account on check out you sign up and continue the purchase.

How to pay?

Purchases are processed via PayPal, you can use your credit card or login to your PayPal account to buy online.

Can I ask a question about an item?

Yes, simply click the Ask A Question button on the product or Store page and the milliner will be notified. All correspondence will be via the Hatporium inbox, a notification will be sent to your email address with a link to the conversation.

What are the shipping costs?

Individual Sellers define shipping costs. This information can be found on the Cart page and final cost will be listed according to your address in Checkout.
 Once order is shipped the Sellers will notify you and supply a tracking number.Please provided accurate, currrent details. We are not respons...

How do I view my favourite hats?

While browsing tap the ♡ Heart icon to save a item to your favourites. This can also be found on the individual product pages. You can access all your favourite pieces at 👤 Profile > Products > Favourite products.

Can I return an item?

Please refer to the individual Seller Policies on the product page for specific Return Policy for that item.In general the seller does not accept returns unless there was a defect in the hat at the time of purchase, or the seller has agreed in correspondence that you may return it. Contact with the ...

Can I hire hats?

Sorry, hats for hire are not listed on our site.