Troubleshooting

Experiencing an issue? Find detailed help here.
6 articles

How do I check messages?

A number notification will display either next to the Envelope icon or Profile > Messages > Inbox in the navigation. An email with link to the inbox will also be sent to your nominated email address. Click on the subject and then you can reply to the message.

How do I verify my email address?

To confirm your email address check your email for Subject "Activate your account" and click on the link. Click “Activate” on the linked page, then you can Login using your details.

Forgotten Password?

Not a problem, on login click "Forgot password?" Enter your username or email address. You will receive a link to create a new password via email.You are required to ensure the security of your password for your account. Please contact us if you believe there has been a breach of your privacy.

How can I change my log-in email?

Go to 👤 Profile > Settings then change Account Email and Save changes.

How to change my password?

Click on 👤 Profile > Settings, enter a new password, confirm and Save changes.

Can I change my profile photo?

Yes, simply goto 👤 Profile > Change Profile Photo, select your pic, crop and the new photo will be added.