Seller Dashboard

In-depth guide for selling on Hatporium.
11 articles

Dashboard Overview

Take control of your store within the Seller Dashboard. DASHBOARD HOME Quick summery of Orders , Products and Commissions. PRODUCTS Add new products and preview existing product details. ORDERS List of recent orders and options to explore the purchase order specifics. COMMISSIONS Details on sales commissi...

SCD Currency

Dashboard > SCD Currency Select your default currency from either USD($), GBP(£), EUR(€), AUD($). Under Set products price in make sure to select "Your Default Currency Only" and click Save change. Your listed products will be calculated on your selected currency.Customers will pay in their own nomin...

Payment

Dashboard > Settings > Payment Enter your PayPal address to be sent your commission quickly and securely. PayPal is our designated payment system to ensure security, 2.6% + fixed PayPal fee will be deducted from total transaction amount by PayPal before transfer to Seller. A 2% fee is charged for ins...

Seller Settings

Dashboard > Settings This area is to set up details about your store. STORE Details including store name and location. PAYMENT Your PayPal address to send you your commission. BRANDING Customise the store with banner (1140 x 268 pixels min) and icon. Your Profile pic can be changed Profile > Change Profi...

Shipping

Define shipping rates based on location.Select a Country and enter your Shipping Fee amount. For additional regions click Add Rate and enter your Country and Fee. Select QTY Override to charge the shipping fee only once, no matter the product qty count. Complete by clicking Save Changes. Please note: If...

Adding a Product

Dashboard > Products > Add Product Add Product Enter details about your item including name and description. Categories Select up to 3 different categories that are appropriate to your hat. Images Add a single Featured image and a few pics for the gallery. Drag and drop or press shift key to select mu...

Processing Orders

Dashboard > Orders You will be notified of a new order via email with customer details. Detailed Order information can be found in Orders page.View Order Details Find items sold and customer information. Shipping label A printable label for shipping. Order note Information will be emailed to the customer....

Product Dispatch

Please ensure the shipping details are accurate, insurance included with shipping is advised.Upon sale of product, you are required to despatch and notify the customer within 2 working days of receipt of money. It is highly recommended to use a tracking number to inform of the product location.Notif...

Coupons

Dashboard > Coupons Discount management. Choose percentage discount or free shipping with preferred usage restrictions, limits and expiry date. Once Coupon is created click edit or delete to modify.

PayPal Withdrawals

You can typically withdraw money out of PayPal by standard withdrawals/transfers to your linked bank account free of charge. A currency conversion fee of 3% or such other amount as may be disclosed to you during the transaction.The transaction exchange rate used for your currency conversion includes...

Customer Returns

Please reply promptly and in any event within 48 hours to any customer message or other correspondence.Seller is responsible for repairs or alterations to product if it is supplied in unsatisfactory condition or is dissimilar to the original product description. Make arrangements with the customer t...