Customer Returns

Please reply promptly and in any event within 48 hours to any customer message or other correspondence.

Seller is responsible for repairs or alterations to product if it is supplied in unsatisfactory condition or is dissimilar to the original product description. Make arrangements with the customer to cover any costs involved with delivery.

If the Seller has agreed in correspondence that the customer may return the hat, please contact Hatporium: [email protected] and you will be sent detailed procedures to refund the customer via PayPal.

Each Seller is responsible for their own custom policies and may offer more favourable terms to your customers.
Dashboard > Settings > Policies